Shipping policy
Order Processing
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer flat rate, weight-based, or free shipping (terms apply) options for domestic orders.
Shipping charges for your order will be calculated and displayed at checkout.
- Economy Shipping
- Standard Shipping
- Free Shipping: Orders over $80 qualify
International Shipping
We currently do not ship internationally. If we ship internationally:
Shipping charges for your order will be calculated and displayed at checkout based on the destination.
Shipping Times
- Domestic orders typically arrive within 3-15 business days depending on your shipping method and destination.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor the delivery. You can also track it on our site.
Lost or Damaged Shipments
We are not responsible for lost or damaged packages during transit. However, if your order arrives damaged or you believe it’s been lost, please contact us at info@pureluxshop.com with your order number and we will investigate the issue.
Returns and Exchanges
Please refer to our return policy for information on returns, exchanges, and refunds.